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Updated: No remedy in near future for trash headaches, says county official

In Adjala-Tosorontio
Oct 23rd, 2019

Bradford DM James Leduc says county contract is too large for one supplier

Scroll down for update from New Tecumseth Free Press Online

Waste Connections ‘made a fortune on this contract and they don’t give a rat’s behind on what they’re doing here,’ says Leduc

By: Jessica Owen Barrie Today

Both short- and long-term solutions to the ongoing waste-collection problems being experienced by residents county-wide were considered at the County of Simcoe council table Tuesday morning.

Councillors had three short-term solution options to consider to help alleviate the issue: to maintain the status quo, to move recycling collection to be regularly picked up every other week, or to alternate every-other-week collection for recycling and garbage on offsetting weeks.

Long-term, the county request for proposals (RFP) for the new waste collection contracts were also under consideration, which would see the process fast-tracked and modified to allow interested companies to bid on different parts of the county, or the county as a whole.

“We believe this is the best of a bunch of not-very-attractive alternatives,” said Debbie Korolnek, the county’s general manager of engineering, planning and environment. “The bottom line is, we are joined at the hip with Waste Connections Canada for the next 18 months or so until we can get a longer term contract in place. We are working diligently to do that as quickly as possible.”

Korolnek outlined the tone of the meetings being undertaken between the county and Waste Connections over the local interruptions to waste collection. She said the company does not anticipate being back up to full staffing in the foreseeable future.

“They’re telling us that their labour issues are not going to get better within at least the next six months,” she relayed to council. “They asked two things of us: to end the contract early and they wanted us to somehow reduce the number of collections so they can do it with the forces they do have.”

According to the RFP schedule, the RFP for new waste collection contracts will be released Nov. 15, closing Dec. 31. A report to council is anticipated in February 2020. Once the contract is awarded around March 2020, the new contract would commence by Nov. 1, 2021.

“In the long-term, we are fast-tracking the RFP for collections,” she said. “The successful bidder does have to (have time to) get fleet in place, and that takes about 18 months.”

Korolnek outlined why the short-term first option – maintaining status quo – was the preferred direction by staff.

“We don’t want to reduce service for our residents,” she said. “This contact has worked pretty well for six and a half years. Waste Connection is obligated to provide that service.”

Korolnek said the biggest reason for sticking with the status quo was the Ontario government deciding to shift responsibility for the Blue Box program to producers.

“Probably the biggest reason for staying with the status quo is council is aware… the facilitator that was working with the province on that said whatever service we provide at the point where it transitions is the service that will be provided by producers,” said Korolnek. “In effect, if we reduce service now we may be painting ourselves into a corner.”

Bradford Deputy Mayor James Leduc spoke up to say he didn’t think any of the presented options were enough to solve the problem.
“In my mind, I think we need to change direction altogether,” he said. “There are two major issues with this contractor: they’re not paying enough on the wage end of it. It’s $21 an hour for a DZ driver. It’s not going to work. They (Waste Connections) made a fortune on this contract and they don’t give a rat’s behind on what they’re doing here.

“The other issue is the contract is just too large for one supplier. The City of Toronto has three different suppliers and contracts. We’ve also talked about the county getting involved and buying our own vehicles. This is costing us a fortune and we’re not getting service anyway… and they don’t care,” he added.

Korolnek reminded the house that according to their contract, Waste Connections is required to pay for all Miller Waste trucks that are doing additional runs to pick up what is left behind by their operators, so it doesn’t come at an additional cost to taxpayers.

“We haven’t had that discussion yet with them, but I assure you that discussion isn’t going to be pretty,” said Korolnek. “So, they are not making a fortune right now. They are, in fact, losing a whole bunch of money.”

Korolnek also reminded council that the labour shortage for DZ-level drivers still exists, so whether the county brings in multiple contractors, or takes on the work themselves, those problems will still be present.

“We did speak with Waste Connections about increasing wages, but they have union issues where if they increase wages in Simcoe County they are obligated to do so all over, so that isn’t a simple solution either,” she said.

Some councillors saw the problem as an opportunity to get residents to be diverting more of their waste from landfills through the second and third options.

“If we can increase our diversion rates, we’re also saving even more money that isn’t being outlined,” said Tiny Township Deputy Mayor Steffen Walma.

“Our goal here is to reduce waste,” said Ramara Township Mayor Basil Clarke. “We’ve been at a standstill for some time. I don’t see (biweekly pickup) as a reduction of service. Nobody likes their hand being forced, and I understand that. But status quo is not working.

“The contractor could walk away, and where are we then? Literally holding the bag,” he added.

Innisfil Mayor Lynn Dollin said she was opposed to switching to biweekly pick up.

“I’m in favour of proactively, at some point, doing something that can help with diversion, but I think this sends the wrong message. If you think your phone is ringing now, just wait. I think the perception will be that we’re caving to the contractor as opposed to making them live up to their contract,” she said, adding that switching to biweekly pick up wouldn’t guarantee that the routes would be more effectively covered.

“I think we should hang in there with the weekly (pick up) and the status quo,” she said.

According to the staff report, Waste Connections requires, on average, 63 trucks to be routed per day and to do so requires a full driver contingent of 78.

As of Oct. 3, the company has only 62 drivers and, when vacation and sick days are considered, they do not have enough to fully service all the collection routes.

The county has brought in all available outside collection contractors to help alleviate the issue, but even when fully routing the additional outside trucks, Waste Connections is still running with three to four unmanned routes on average per collection day.

Per week, approximately six per cent or 9,000 stops are being missed.

Council committee of the whole voted to recommend to maintain the status quo. The decision will need to be ratified at the next regular council meeting on Nov. 12.

To keep apprised of any delays or changes in waste collection in the County of Simcoe, the Simcoe County Collects app is available for free through Google Play and the App Store.

The information is also posted regularly to the County of Simcoe website and social media.

Simcoe County waste collector wants out of contract, new RFP in November

New Tecumseth Free Press Online

Hit and miss curbside waste and recycling collections across Simcoe County are expected to continue into the foreseeable future, including in New Tecumseth, while the upper tier reboots the program to deal with its contractor, Waste Connections of Canada (WCC), that can’t fulfill the terms of their contract and want out of it.

An update to County council from its waste management department says the issues with WCC have “been most apparent” since August “whereupon significant unmanned routes have been experienced.”

The report to council notes WCC is “significantly understaffed” for mechanics and drivers, and while they have recruited new hires, the turnover remains high.

“To put the driver shortage in perspective, they require, on average, 63 trucks to be routed per day and to do so they require a full driver contingent of 78, to allow for vacations, sick and backup drivers. Waste Connections, as of October 3, 2019, have only 62 drivers and, when vacation and sick coverages are considered, they do not have enough to fully man all the collection routes.”

WCC senior management informed the County on Oct. 3 they were not likely to have staffing levels up for at least six months or more, suggesting a move to bi-weekly recycling could alleviate its issues.

“Waste Connections has also requested that they be let out of the current collections contract due to expire spring 2022, as soon as possible as they do not see this staffing problem entirely abating under the existing manual collection system.”

As a result, a new RFP will be “expedited … to the greatest extent possible in an effort to regain quality, predictable collection services.”

However, the private sector waste management industry has undergone consolidations reducing the number of potential bidders qualified to take on or interested in separate contracts for garbage/organics and recycling.

“At least one small collection contractor has expressed they would be unable to accommodate this and, as the number of qualified service providers in Ontario has declined over recent years due to mergers and acquisitions, in order to ensure more competitive process, staff are now reconsidering the previous rationale to maintain contracts for the whole County,” according to the update. “Staff are therefore seeking Council approval to explore the value of further splitting the County into two sections, such that there could be potentially two contracts for garbage/organics and two contracts for recycling. Proponents would be invited to bid on the whole County or each of the two sections so that an analysis could be undertaken with the goal of awarding to the proponent or proponents whose proposal(s) were providing the best service value to County residents.”

An RFP is expected to be issued Nov. 15, closing Dec. 31. Offers would be evaluated in January, provided to council in February, awarded in March 2020 to commence in November 2021, ahead of WWC’s spring 2022 expiry.

“The historical rationale of increased competition for maintaining whole County contracts, is perhaps no longer as pertinent due to the number of mergers and acquisitions that have occurred since the last waste collection procurement process occurred. The pool of potential bidders is smaller than historically seen and staff are hesitant to preclude the small collection contractor from participating in a procurement process for a whole County contract.”

In the meantime, the County continues to fill service gaps with other sub contractors but estimate at least 9,000 units “are being inconvenienced by a delayed collection each week. … Based on current staffing levels and available external trucks we envision that Mondays and Friday collections should be fully routed with any missed routes from Tuesday through Thursday able to be collected on Fridays and Saturdays.”


2 Responses to “Updated: No remedy in near future for trash headaches, says county official”

  1. Ann says:

    WCC is not paying enough for their DZ drivers at $21 an hour, that’s why they can’t get enough drivers.
    The county needs to provide bigger recycling containers , and then they can do bi-weekly pickup.
    The green bins need to be picked up weekly, but the garbage only needs to be picked up bi-weekly if people are using their green bins. Barrie and Orillia are already doing that for some time now.
    I only put out a small white kitchen bag of garbage every other week, which is mostly just plastic wrap.
    The county also needs to start providing clear plastic garbage bags so people can’t hide organics and recyclables in the dark garbage bags, and force them to compost and recycle. That has been resisted by the county for over 10 years now.

  2. Bill French says:

    When I was on Council in the 2014-2018 term, I have much the same view as Leduc. I mentioned when this issue popped up in 2017 and 2018, that the County should never agree to a single contractor for this level or size of business. There should be a minimum of two suppliers and because of the geography of Simcoe County, probably three. The penalties for poor service are not severe enough and it appears the company re branded and I expect reincorporated so there is little liability when their system totally fails. Much like the gas plants that are seldom used for hydro generation but paid as if they were operational 50% of the time, The County might want to consider a similar approach. The County needs to go to a third party and pay them a fee to have trucks and drivers on standby until a reliable supply chain can be developed to handle the County Waste Management. I do believe the County has to hold its nose and struggle through the current service failure as there is no firm you can flip it to on short notice. No more single source suppliers for large service needs such as waste management is my suggestion.

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